Three jobs where almost nothing went right but we won the fight anyway.
We run through quite a bit of work, and the ones we really learn from are the hardest ones to figure out. We also learn from our mistakes, and yes, I know I’m the only one who ever makes a mistake (NOT). Students sometimes disassemble things they didn’t need to because of inexperience, and other times they’ll have to backtrack because of some important part that was left out during assembly. Then there are those times they’ll approach a big or complicated job without even looking at the shop manual, and they’ll put themselves in a bind.
For one example among many, I had a guy replacing the engine in a 2005 Kia Sportage a few years ago, and he just plowed into it without doing any reading at all. Well, when he got the engine disconnected from the transaxle, he discovered that there wasn’t enough room to get the engine out of there without bringing the transaxle with it. Had he simply perused the information system verbiage before beginning that task, it would have gone a lot smoother.
Then there are times when following the shop manual is a really bad idea because some of the information in the shop manual is SOS, i.e., “Stuck On Stupid,” as if the procedures were written by a desk-bound service engineer who never actually laid eyes on the vehicle. Surely I’m not the only one who has ever run afoul of such misinformation! We did work on a Kia Sedona that provides a perfect example of the misinformation malady, meaning we would have been better off NOT to have even checked the shop manual R&R procedures.
SOS Number 1
The Sedona came to me from a family member who had noticed compressor noise that was so bad he couldn’t stand to operate the A/C unless it was really hot outside. The A/C was cooling just fine, but that noisy compressor needed to be gone, and so I put a couple of my people to work on it. We’d replace the compressor, the drier, and the expansion valve. Knowing the Asian penchant for stuffing the expansion valve in the evaporator case, I wasn’t surprised to read in Alldata that the evaporator case needed to be removed in order to replace this TXV, and when we took those published procedures for gospel, we made a wrong turn. Most shop manual publishers get their information from the manufacturer’s shop manuals (with permission), but some of the Asian manuals leave a lot to be desired, and this one was no exception.
In strict obedience to the Alldata service procedure on this platform, they removed the instrument panel, which, by the way, on one of these Sedonas, is no small feat if you haven’t done one. I usually stay out of the way when it seems like my folks are making progress and following procedure, but as I walked by this van about the time they got the panel out, I mentioned the fact that those “block” type expansion valves are usually just inside the engine compartment rather than in the evaporator case (except on Toyotas), and that’s when I peered into the dark recesses of the engine compartment on the passenger side and found that this van was no exception to that rule of domestic normalcy. The entire dash removal was totally unnecessary, because the valve was right there where it was supposed to be. Oh, well. They needed to jank a dash and put it back anyway. So be it. The end of the story was that the dash went back in well and the compressor is now cool and quiet.
SOS Number Two
The second SOS job we’ll peruse is a cute but intrinsically boring little 2007 Cobalt. The first time we saw this one, it was running awful. The girl who drives it is a gentle soul who wouldn’t speak a harsh word to or about anybody, but in this case, she had good cause to complain, but she told her story with a smile. She had gone to a shop in a nearby town a few days earlier to have them look at the car because it was running so poorly at idle, and she said the shop replaced the spark plugs (that’s all they put on the bill) and charged her $500, but the car still ran like a three-legged dog. Well, when she asked why the bill was so high, their reply was that half of it was labor. She didn’t even ask why the car still ran so poorly, she just drove away and came to us. She was “Stuck On Sweet.” Too sweet, if you ask me!
What my guy found was a sizeable split in a hose, and when he fixed that vacuum leak, the little car idled smoothly, but when we drove it, the right front wheel bearing was quite literally so loud it sounded like a two cycle engine running at wide open throttle in the right front floorboard while you were driving along. The owner didn’t even mention that totally off-the-charts bearing noise, and if the shop that replaced those very expensive spark plugs had done a verify-the-repair test drive they would certainly have heard it. We got the green light to replace that right front bearing and after we did, the Cobalt drove like a little piece of heaven compared to what she had been experiencing before.
About three weeks later, she called me again and said she had run over something in the road she thought was a stick, only it turned out to be a piece of rebar that created a massive breach in that aluminum oil pan, and all the engine’s slippery juice found its way onto the highway in very short order. She indicated that she hadn’t driven it far after the impact, but when we got the oil pan off, it turned out that one of the rods had been hot enough to change color – it was deathly gray.
The local chain parts store is typically pretty good about getting replacement powertrain components through LKQ. I used to deal directly with the local LKQ depot, but it has moved. So I had them price me out a replacement engine, and the owner gave the go-ahead. My guys got the engine out of the Cobalt with the powertrain lift, then they rolled it over to the area where we do our disassembly/reassembly and they disconnected the engine from the sub frame and the transaxle, then removed it and put it on an old tire while the new engine was headed our way. That’s where the SOS syndrome kicked in at the parts store.
Two weeks went by – the engine should have already arrived. I called every day to ask about the ETA, and my industrial sales parts guy kept saying he was expecting it “any day.” Well, it turned out that the LKQ truck had dropped it off at the parts store when the industrial sales guy was absent, then another truck came in with pallet-loads of parts, and the second-string crew stacked a bunch of pallets in front of the engine, which had been shoved against the wall. It sat there for ten days before anybody figured out what happened.
When the engine arrived, we pulled the flywheel off to check the rear main seal and removed the valve cover to check for sludge. The rear seal was seeping, but the innards of the power plant were sludge-free. They popped the seal out and we ordered a replacement. When it arrived, one of the guys came carrying the new seal holding it up next to the old seal he had picked up from the table and it was obviously a different size.
Now WE were in SOS mode, only we didn’t know it. I called the parts guy, thinking the engine we had received was a newer model or something, because there were other differences that had to be addressed between the old and new engines and other parts that needed transferring. The parts guy was bewildered, and when our personal cloud of SOS smoke cleared, we discovered that my guys had picked up a rear main seal we had replaced from a 91 F150 for comparison to the replacement seal and that the first seal had been the right one all along. We lost another day or two sorting that nonsense out.
We finally got the Cobalt back together (we installed the other shop’s $250 set of spark plugs in the replacement engine for good measure), filled it up with oil and coolant and watched the ECT with the EASE Wireless Vehicle Interface while the thermostat opened and closed and the fan cycled, test drove it a few times, and she was back on the road.
SOS Number Three
This one was one part SOS and one part ground breaking experience, which is never a good combination but always interesting. The car was an ancient 1997 Mazda 626 V6 that was featured in a previous article – they had dragged it out of a barn and we had cleaned the fuel tank and replaced the fuel pump to get it going. Later we had replaced a weak ignition coil because it was sputtering and misfiring under load. They drove it for a year or two and then it started making some funky rattling noises and they wanted that checked.
My substitute was running the shop while I was at KC Vision, and the students just knew they needed to remove the engine oil pan, which was totally unnecessary, but the sub let them do it. In the process of checking the bottom end, one of the guys managed to do the not-too-smart SOS thing and turn the engine backwards, which caused it to jump a few timing belt teeth. I figured this out when I returned, because there was a big half-inch drive ratchet hanging on the crank bolt and it was set to turn the engine counter-clockwise.
I had them yank the timing cover to check the marks, and sure enough, the engine was out of time. But while we were there, we discovered the reason for that rattling noise, which I recognized, but they didn’t. That self-contained hydraulic timing belt tensioner was all squishy and needed replacing. Well, we replaced the tensioner, and put a timing belt kit on it along with a water pump, and we put a set of serpentine belts on as well, reinstalled the oil pan, and poured in new oil with a new filter and new coolant in the jacket.
We got it running without a rattle, but it had an annoying misfire, and when we investigated that, we found a split plug wire insulator and most of the spark plug wells nearly full of engine oil. The customer wanted that fixed too, and so the intake was removed, the valve cover gaskets, spark plugs, and wires were replaced, and since the starter tended to click a few times before it would spin most of the time, the starter was replaced as well at the customer’s request. This bill was climbing really fast on a car that might be worth 500 bucks sitting by the road with a for sale sign on it.
Well, that’s when SOS kicked in again. The car wouldn’t start after the work was done, and the guy working on it said he couldn’t hear the injectors but that it had fuel pressure – long story short (too late), the O-scope showed injector pulse, so he had taken a wrong turn thinking the injectors weren’t operating. After the guys all left one day, I found that he had mixed up the banks when installing the plug wires, and I fixed that to get it started, but the starter was spinning so slowly it would barely crank the engine, and so we got it off and I bench tested it to find it spinning very slowly and with great effort.
A second replacement starter was sent, and it was bench tested as well – it spun aggressively and powerfully in the vise, and so we installed it, but on the car, it would spin slower than normal, even with good strong battery power. A voltage drop test showed some ground-side loss, and so we replaced the ground side cable, connecting it directly to the upper starter bolt, but the starter still spun slower than normal.
This was getting weird. Sometimes the starter wouldn’t spin at all, and during one of those times, my guy used a low-impedance test light to check for power at the solenoid terminal with it disconnected from its spade and got really good power. What the heck was going on here? SOS, I figured.
I took my pocket screwdriver and shorted the starter’s hot terminal to the solenoid spade and the starter spun like brand new – the conclusion of this matter was that the ignition switch was dropping enough voltage with current flowing to the solenoid so that the solenoid windings weren’t getting enough current to jerk that big copper washer against the internal contacts. That test light that burned brightly was a deceptive test, because it doesn’t pull as many amps as the solenoid. A meter and a high impedance test light are pretty useless in situations like this too. Best to use a headlight bulb to check for adequate amperage.
I was going to demonstrate this to some of the other guys so they’d get a better understanding of voltage drop and what it means, but when I did the pocket screwdriver thing that copper washer welded itself to the contacts inside the solenoid and the starter wouldn’t stop spinning until I removed the battery cable. The solenoid’s washer needs to pop hard against its contacts like a hybrid vehicle system’s battery contactors, and it had been compromised by not smacking the contacts hard enough too many times. We had to install yet another starter and an ignition switch to finish the job.
Doing one right…
A Buick Rendezvous that had been to two other shops that had given up on it for no fuel pump operation and no-start, we found this:
The end of the story is that, like the vehicles we have to work on, we don’t always operate at our full potential. Further, we’re all human, and sometimes things come at us so fast that we make snap decisions, taking things at face value, and draw false conclusions that lead to wrong turns. But we don’t have to stay Stuck On Stupid, even if we’re having a bad day. And as I tell my guys and gals, any time you get so sick of a car that you want it gone worse than you want it fixed right, you’re out of touch with what it means to be a good technician. We can stay in the fight, fix it right, and win if we will. R.W.M.